We all know that life can take its twists and turns. At some point, you may find yourself in the urgent situation of needing to find a reputable stair lift company.
You weren’t expecting to need this, but here you are. Now what?
You probably conduct a lot of internet searches for various stair lifts. You’ll probably find results from hundreds of companies selling chair lifts with all sorts of different features. They’re all making different promises. It’s tough to know what you’re looking for under these circumstances.
How Do You Choose a Reputable Stair Lift Company from Here?
Most people understand that trust is a necessity. How do you trust a company that stands to potentially make thousands of dollars from the sale, and that you’ve had no interactions with? Basing your decision off their Google rankings or the look of their website will only take you so far.
The reality of the situation is that you don’t know who you’re dealing with until you talk with them. It’s an overwhelming process, and at RampNOW, we’re hoping to make it a little more straightforward. We understand that no one wants a stair lift. Life puts you in a situation where you need it. We’re looking to utilize our industry experience to help our customers navigate this complicated process.
Learn More About the Stair Lift Sales Process
We want to help you understand how the business operates and educate you on stair lifts, ramps, or any other medical supplies you might need. Our hope is that we can put you in a better position to make the right choice for you and your family.
By doing this, we have two goals for you in this process:
- You will be able to confidently navigate through all the companies that vie for your attention.
- You will be equipped to spot red flags, knowing what most stair lift companies don’t want you to know.
We broke this topic into a two-part series. We have five secrets that other stair lift companies don’t want you to know. Below are the first three of those ideas. The remaining two will be published in an upcoming post.
Three Secrets Other Stair Lift Companies Don’t Want You To Know
They’ll Tell You EXACTLY What You Want to Hear – This happens on a regular basis. It’s a regular industry practice, even when what they’re telling you doesn’t happen to be true. They want to advance the sale. At the time of an initial phone call, that means coming to your home, to further assess your needs and put on a lengthy presentation. There’s an extensive bait and switch practice going. They may quote you a stair lift for $800, and when they’ve advanced the process, they’re suddenly out of that particular lift, and the only ones left are a lot more money.
Just remember the old saying. If it sounds too good to be true, it probably is. Here’s something to consider that might make your shopping experience a little easier. A reputable stair lift company is unlikely to provide an estimate over the phone. There are just too many variables at play. Every situation is different, and they’ll need to evaluate your home to see which lift will work best for you. Something else to remember through this process: A reputable stair lift company will come out to your home for free and work to find the right solution for you. It’s the right thing to do.
They’re Trying to Sell You Equipment You Won’t Need – It happens a lot. We’ll go out to a potential customer’s home right after another company, and the homeowner is surprised by two major points:
Point 1 is that there was no long, drawn-out hours-long presentation. Most homeowners just want to know that what you’re selling is what they need, and how much it’s going to cost. The rest is theatrics. It’s an attempt to justify the value for a high price.
Point 2 is that we only recommend options if necessary. When a charismatic salesman is offering a variety of options seemingly out of the blue, there’s usually an upsell involved. That upsell lines their pockets. You’ll want to find a company that is honest in how they treat customers, and less concerned with their bottom line.
There’s a Pricing Game Going On – Whenever a company is selling a product this expensive, with this many bells and whistles, there’s a pricing game going on behind the scenes. The seller profit margin is factored into every move. The salesman makes money on commission, and the more you buy, the more they make. It’s all logical. They’ve got a price worked out in their head before they even set foot in your home.
Unfortunately for the customer, that means in some circumstances, you may be offered a price that’s less than fair. You may be pressured to sign a contract and make a deposit before the salesman leaves. Don’t you wish more companies offered their best price first, with no haggling? It’d make life easier for the customer.
The Customer Can Reclaim the Process
When the customer understands the sales process, they are more likely able to find that reputable stair lift company that they’ve been looking for. Honestly, many of these points are probably universal throughout sales, but they heavily infiltrate the stair lift industry. There are two more points that stair lift companies don’t want you to know. So, if you want to take back control in the purchasing process, we’ll give you even more power to do so in our next post. If you have any further questions on stair lifts, or how we navigate the sales process, contact us today!