Thank you for your follow-up! You have been absolutely WONDERFUL in keeping us posted on the progress of the manufacture/planned installation of my parents’ stair lift! Your phone updates were much appreciated! Just as with the installation of my Grandmother’s stair lift in November 2010, my parents’ went very smoothly. Nate and Jared were very sweet and professional – if you can be both at the same time! Because of my Dad’s condition at this time, he hasn’t had an opportunity to use it…but we are hopeful that it will be very soon! I will keep you posted! Stay COOL today!!