The RampNOW representative came to our home a couple of days after we called and explained everything to us. He was knowledgeable and cheerful. The owner of RampNOW called the next day to see if we were satisfied with the presentation and had any additional questions. There was no pressure to buy which was refreshing.
The stairlift was installed a few days after we decided to purchase it. The installation process was clean and neat. They took their shoes off every time they entered our home. The explanation of how to use the lift was easy to follow and the head installer made sure we knew how to operate it before he left.
What sold us on RampNOW is that they do the maintenance and any repairs themselves, the work is not turned over to another dealer like some other companies. This aspect was very important to us.
Also, the cost was about $2500 less for the same lift than a price quoted by another stairlift company. RampNOW has kept in touch with us since the installation to assure our satisfaction.
The Websters – Palatine, IL
